Shipping Policy

Shipping Policy

Service

Cost

Delivery Time

Standard

Free Delivery for orders ($100) and above

6- 8 Business Days

Standard

($5) Delivery Charge for orders less than ($100)

6- 8 Business Days

 

Delivery service is available for residential and office addresses within Singapore ONLY. NOVELA reserves the right to decline any delivery to any address with restricted access or is inaccessible.


Please refer to FAQ section on the Delivery Charge and Delivery Schedule.

  1. For bulky items, NOVELA will notify you by email an estimated delivery date and/time for the bulky items to be delivered. There will be no delivery service on Sundays and Public Holidays, or any blackout dates imposed by NOVELA.
  2. NOVELA endeavors to deliver within the date and time stipulated in the Order Confirmation. NOVELA reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.
  3. You are responsible for ensuring that a recipient is present to receive the delivery and to sign on NOVELA delivery note during the specified time slot. You may be charged redelivery fee at the prevailing rate for each additional delivery trip.
  4. Should there be any unavailable items in the Order, NOVELA will contact you for further arrangements.
  5. There will be a re-delivery charge at the prevailing rate imposed on you in case of any changes in delivery details after the delivery has been made or attempted.