1. Collection and Use of personal data
a. We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations. The personal data collected may include:
- Date of Birth
- Home/ Delivery Address
- Email Address
- Contact Number
- Member ID
b. By creating an online account with us (whether directly or on your behalf) or purchasing any Products/services via NOVELA Online, you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below:
- Administer, maintain, update and/or process your online account with NOVELA
- Provide the Products or services purchased from us online (and for all other matters relating to such purchase, including following up with you on Product/service delivery)
- Verify and carry out financial transactions in relation to payments made for online purchases from NOVELA
- Managing, investigating or responding to feedback, request, claims or complaints provided or made by Customer
- Audit the downloading of data from our website
- Improve or customize the layout or content of our website
- Identify visitor to our website; and making such disclosures as may be required for: (i) any of the above purposes; (ii) as required by law; (iii) as requested by any law enforcement or government or regulatory authority; or (iv) in respect of any queries, feedback, complaints or claims made by you, or any potential data breach or leakage.
c. With your consent, we may collect, use and disclose your personal data for any or all the purposes specified below:
- Deliver marketing or promotional materials relating to our Products, services or special offers (and other information which you have requested)
- Inform you of updates to this website
- Provide information or services relating to our Products, promotions or offers; or
- Conduct market surveys, research or data mining to provide you with a more personalized experience in respect of our website, mobile applications, Products, services and/or your online membership account with us.
d. You further agree that we may disclose and transfer (whether in Singapore or abroad) your personal data to our Affiliate (defined above), and/or to third party services providers engaged by us to provide:
- Customer database management services,
- Customer contact services (and service providers may contact you regarding promotions, Products rewards, vouchers and redemption letters and Customer service on behalf of us),
- Secure data disposal services,
- Any assistance in relation to the provision of our Products or services to you (including, without limitation, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to Products available for sale in our stores or through our website, and other Customer service),
- Hosting, maintenance and/or support services in respect of our website, mobile applications and/or your online account; and/or
- Any other front-end, back-end or ancillary services required directly or indirectly to enable us to carry out any of the purposes specified at Paragraphs a and c (or a directly related purpose) ("Third Party Service Providers").
f. Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the Products or services purchased by you.
2. Confidentiality of personal data
b. Any questions, comments, suggestions or information (other than personal data) sent or posted to NOVELA E-commerce by Customer or visitor will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of Products or services, to meet the needs of our Customer or visitor or for any other purpose.
c. We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:
- Comply with legal process, or under compulsion of an order of court or governmental agency served on us or NOVELA International Pte Ltd
- Protect our rights, property or safety or that of or NOVELA International Pte Ltd, its employees, Customer, visitor or others