Beauty Advisor



  • Welcome every customer and elevate customer service experience through good customer service.
  • Recognize sale opportunities when dealing with customers and be able to capitalize on upselling/ cross presentation of items or services at point of service.
  • Build and nurture a strong relationship with loyal customers through knowledge, attitude and service.
  • Operate the tills in a professional, timely manner and with highest level of respect for customers.
  • Meet sales targets by understanding customers’ needs, providing expert knowledge in make-up, skincare, fragrance and offering production demonstration.
  • Able to perform Day/Night Make-up for customers.
  • Be familiar with and follow the membership programme.
  • Drive and achieve individual sales target on monthly basis, in a team environment.
  • Perform inventory replenishment as and when required, clean fixtures and check testers and prices are present in good condition.
  • Participate in the inventory process to minimise shrinkage and ensure accuracy in stock management.
  • Represent Novela with a professional demeanour-uniforms and make up standards are required.
  • Operate POS cash register and handle various mode of payment.
  • Maintain basic housekeeping and abide to all operation procedures.



    • Minimum 1 - 2 years of working experience in beauty/personal care industry or equivalent.
    • Minimum N Level / NITEC or equivalent.
    • Fluent in both English and Mandarin – in order to liaise with Chinese speaking associates and customers.
    • Able and willing to work retail hours, including weekends and public holidays.
    • Passionate about beauty and retail industry.
    • Excellent customer service and sales oriented.
    • Lively, energetic, dynamic individual with friendly disposition.
    • Good team player with positive personality.