Beauty Advisor

JOB RESPONSIBILITIES:

• Welcome every customer and elevate customer service experience through good customer service.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling/ cross presentation of items or services at point of service.
• Build and nurture a strong relationship with loyal customers through knowledge, attitude and service.
• Operate the tills in a professional, timely manner and with highest level of respect for customers.
• Meet sales targets by understanding customers’ needs, providing expert knowledge in make-up, skincare, fragrance and offering production demonstration.
• Able to perform Day/Night Make-up for customers.
• Be familiar with and follow the membership programme.
• Drive and achieve individual sales target on monthly basis, in a team environment.
• Perform inventory replenishment as and when required, clean fixtures and check testers and prices are present in good condition.
• Participate in the inventory process to minimise shrinkage and ensure accuracy in stock management.
• Represent Novela with a professional demeanour-uniforms and make up standards are required.
• Operate POS cash register and handle various mode of payment.
• Maintain basic housekeeping and abide to all operation procedures.

JOB REQUIREMENTS:

• Minimum 1 - 2 years of working experience in beauty/personal care industry or equivalent.
• Minimum N Level / NITEC or equivalent.
• Fluent in both English and Mandarin – in order to liaise with Chinese speaking associates and customers.
• Able and willing to work retail hours, including weekends and public holidays.
• Passionate about beauty and retail industry.
• Excellent customer service and sales oriented.
• Lively, energetic, dynamic individual with friendly disposition.
• Good team player with positive personality.